Privacy Policy
Last updated: May 17, 2026
1. Introduction
Travilo Hospitality ("we," "our," or "us") is committed to protecting the privacy of our B2B partners and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travilohospitality.com or engage with our services.
2. Information We Collect
Personal Information
When you contact us or submit an enquiry, we may collect:
- Full name
- Email address
- Phone / WhatsApp number
- Company or agency name
- Message content and service requirements
Automatically Collected Information
We may automatically collect certain information when you visit our website, including:
- IP address and browser type
- Pages visited and time spent
- Referring website or source
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Process bookings for houseboat cruises and taxi/fleet services
- Communicate service updates and B2B rate changes
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers (houseboat operators, vehicle partners) strictly for fulfilling your booking
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for communications
- Lodge a complaint with the relevant data protection authority
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@travilohospitality.com
- Phone: +91 94460 80385
- Address: Pallath Square, North Kalamassery, Kalamassery, Kochi, Kerala 683104